Lead Purchase & Refund Policy • zip2tow

This policy explains what you get when you buy a lead on Zip2Tow.com and what happens if a lead turns out to be bad. It is the policy referred to in The Zip2Tow Lead Quality Guarantee shown on every lead.

1. What you are buying

Exclusive leads. Each lead is sold to one buyer only. Once you buy it, it is removed from the marketplace and is not offered to anyone else.
The inquiry and its record. A lead is the contact details and information a motorist submitted, together with the record of their request to be contacted (when it was made, the wording they agreed to and the channel used).
Injury leads come from motorists who reported being unrepresented and expressly requested attorney contact at the time of their inquiry.
Delivery. Full details are released to the email address you verify at checkout as soon as payment clears, and we email you a copy.

2. What the guarantee covers

Invalid, duplicate or incorrect leads

You are eligible for a full refund or credit if the lead:

is invalid — for example, the person says they never made the inquiry;
duplicates a lead you have already bought from us; or
contains materially incorrect contact information — for example, the phone number is disconnected, not in service or belongs to someone else, and no other contact detail in the lead reaches the motorist.

Motorist cannot be reached

If you cannot reach the motorist despite reasonable, documented attempts, you are eligible for a full refund or credit. Reasonable, documented attempts means at least three phone calls and at least one text message or email, made over at least three business days.

3. What the guarantee does not cover

Whether the motorist hires your firm.
Whether the case meets your firm's acceptance criteria, or its value or outcome.
A motorist who, after making the inquiry, hired another attorney, changed their mind or decided not to pursue a claim.

4. How to make a claim

Email support@zip2tow.com within 7 days of purchase.
Include the lead reference (shown on the lead page and in your delivery email) and what went wrong.
For a "cannot be reached" claim, list the date and time of each call and each text or email.
We review every claim and reply by email. We may contact the motorist to confirm the inquiry, or ask you for call logs.

Claims made more than 7 days after purchase, or without the details above, cannot be approved.

5. Refund or credit — your choice

For every approved claim, you choose:

a full refund to your original payment method (refunds are processed by Stripe and usually appear within 5–10 business days); or
a credit for the full purchase price toward a future lead.

6. Questions

Email support@zip2tow.com or call 877-947-2869.