zip2tow
Privacy Policy for Zip2Tow.com
Effective Date: December 2024
Zip2Tow, LLC ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.zip2tow.com and use our services.
1. Information We Collect
Personal Information:
When you request a tow or create an account, we may collect your name, phone number, email address, payment information, and vehicle location.
Location Information:
We collect precise location data through your device to connect you with nearby tow trucks.
Usage and Device Information:
We collect information such as IP address, browser type, operating system, referring URLs, and interactions with our services.
2. How We Use Your Information
- To match you with available towing providers
- To process payments and send confirmations
- To communicate with you about service updates or issues
- To improve our services, app performance, and customer support
- For legal compliance and fraud prevention
3. How We Share Your Information
- With towing service providers to fulfill your request
- With third-party vendors (e.g., payment processors, analytics)
- As required by law, or to protect our legal rights
- In business transfers, such as a merger or acquisition
4. Your Rights and Choices
- You may access, correct, or delete your personal information
- You can opt out of marketing communications at any time
- You may disable location services, though it may limit functionality
5. Cookies and Tracking Technologies
We use cookies and similar technologies to understand how users interact with our site and improve your experience. You can manage cookie settings through your browser.
Website analytics. Our servers log standard request data for every visit — IP address, browser and device type, pages viewed, and referring page. We use this first-party data to understand site usage; it is stored on our own systems and is not sold or shared with advertising networks.
Email engagement. If you receive marketing or lead-offer email from us, links in those messages route through our own servers so we can record that the link was clicked, along with the IP address, browser and device used. Our email provider may also record message delivery and opens. Clicking such a link sets a first-party cookie for up to 30 days that associates your visits to our site — and any purchase you make — with the email that brought you here. This data stays on our systems, is retained for a limited period, and is used only to measure what is working. Every marketing email includes an unsubscribe link, and opting out is never routed through tracking.
6. Data Security
We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls.
7. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes through our website or email.
9. Contact Us
If you have questions, please contact us at: privacy@zip2tow.com